Returns Policy

Credeur's Specialties seeks to provide our customers with superior products and service at the best possible prices.  All of our products are inspected when they arrive at our facility, again during decoration and finally when packed for shipping.   We, at Credeur's, stand behind our product and service 100%.  As such, we will gladly take back any order that does not meet the original order criteria, within 30 days of your purchase arrival.  If you want to return an item please contact customer service at 1-800-960-8080 or contact us at info@credeurs.com from 9:00 am to 5:00 pm (central) Monday through Friday.

Items that have been decorated (embroidered or screened) may not be eligible for return if they have met the order specifications submitted by the customer.

Please do not return any items until you have contacted customer service. You will be provided with a return authorization number and any other specific information you may need. We will be happy to take care of any concerns you may have at that time.

Credits to your account will require merchandise return. Credit will be posted to your account upon receipt and inspection of the returned merchandise.

Production Time

Credeur’s Specialties makes every effort to ensure that we produce your order promptly.  Quality, service and value are our cornerstones and we strive to live up to those goals and ideals every day.  Our production goal is 10 - 15 business days. We can normally produce your order within the quoted time. When there is a problem such as out of stock items, shortage of an order, inclement weather, or the like we will notify you.  On orders that have requested Samples and Pre-Production Proofs (i.e., large order for an entire office or region), the production timing begins when we receive your approval.  All times reflect business days.

Payment Polices

Any purchase at this time will be through a secure credit card transaction.

Shipping Information

Decorated (embroidered or screened) orders are shipped UPS from Credeur’s Specialties.  Non-decorated orders may be shipped factory direct.  For shipments that are too large or too heavy, we will ship them via trucking line and you will be notified.

We are able to deliver to most locations in the USA.  However, due to UPS and carrier restrictions, we cannot deliver to P.O. boxes, APO, or FPO addresses.

All shipments require a signature to receive, and UPS shipments are sent insured.

Saturday deliveries must be in the continental USA and meet the UPS Saturday delivery requirements.  Saturday deliveries must be shipped UPS Saturday Red Next-Day delivery.  All Saturday deliveries will incur an additional charge.   Holiday deliveries are not available.

Using Overnight or Second Day shipping does not mean that you will receive your order the next day. Delivery time is based on the time it takes to produce your item plus the shipping time.

Oversized, very large or heavy shipments will be sent via LTL (Less than Truck Load) carrier.

Credeur’s Specialties is not responsible for damages incurred to the shipment. You, with your freight carrier, must file all claims or charges. We will be happy to assist with any problems that you may encounter. Please contact customer service at 1-800-960-8080 or info@credeurs.com.

Split Shipments

Credeur’s can ship your orders to multiple locations. If you are having difficulty with the on line order form, contact us at 1-800-960-8080 or at info@credeurs.com and we will make arrangements.

Limit of Credeur’s Specialties Responsibility

Credeur’s Specialties will be responsible for acting on only emailed instructions sent to Credeur’s that are actually received. Any revisions on the order must be also be emailed. (Verbal revisions are not accepted.)  We do not assume responsibility for malfunctions in communications facilities not under the control that may affect the accuracy or timeliness of any orders the customer sends.  Credeur’s is not responsible for any losses or delays in transmissions of orders out of the use of any Internet Access Service Provider caused by any browser software of any computer virus or related problem that may be attributable to service provided by any Internet Access Service Provider.

Credeur’s Specialties is not responsible should you give incorrect instructions.

The information and materials contained in the site, including text, links or other items, are provided "as is" and "as available.” Credeur’s does not warrant the accuracy, adequacy or completeness of the information and materials on the site and expressly disclaims liability for errors or omissions in this information and materials.  No warranty of any kind, implied, express, or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose or freedom from computer virus, is given in conjunction with the information and materials.

In no event will Credeur’s be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or damages arising in connection, with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay, in operation transmission, computer virus, line or system failure, even if Credeur’s, or representative thereof, are advised of the possibility of such damages, losses, or expenses

INDEMNITY

The customer agrees to defend, indemnify and hold Credeur’s Specialties and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys' fees arising from or relating to your use of Credeur’s Specialties site and the service, your violation of this agreement, or your violation of any rights of another.

RUSH ORDERS

Credeur’s Specialties prides itself on service.  If you are in a hurry for merchandise outside the standard delivery policy (10 working days), then we offer RUSH SERVICE.  We can produce some items in less than 5 working days.  Contact us at 1-800-960-8080 and we will be more than happy to work with you to find a solution to your delivery needs.  We will accommodate you in any way we can. There are additional charges associated with rush orders and must be quoted.